TICKET RBO Terms and Conditions
Ticket RBO provides refunds if you cannot make it to your reservation due to the specified reasons below and can furnish the required documentation as requested.Please note: If the event organizer cancels or reschedules your booking, the ticket holder should get in touch with them directly for assistance. Ticket RBO does not cover event cancellations or rescheduling. You can locate the event organizer's contact information in the initial booking confirmation email.
· Illness / Injury (including Covid-19)
· Pre-existing Medical Condition
· Pregnancy Complication
· Death of Immediate Family
· Public Transport Failure
· Flight disruption
· Mechanical Breakdown
· Theft of Documents
· Jury Service
· Court Summons
· Armed Forces & Emergency Services Recall
· Relocated for Work
IMPORTANT: If your booking is canceled or postponed by the event promoter, please contact the event promoter directly to resolve the issue. Ticket RBO does not cover cancellations or postponements. If the event is marketed as being held "Rain or Shine", please refer to the event organizers refund or return policy as Ticket RBO does not cover weather related refunds. You can find the event promoter's contact details in your original booking confirmation email.
We may consider other emergency circumstances at our discretion.
General Refund Conditions:
· The reason for the refund must not have been foreseeable at the time of making the booking.
· We do not refund bookings made by mistake or if they are no longer wanted or needed.
· If your booking is canceled, postponed, or cannot be fulfilled by the event promoter, please contact the event promoter directly to resolve the issue.
· You are responsible for making all necessary arrangements to attend the booking, including travel and documents, and allowing sufficient travel time.
· You will be required to provide supporting evidence at your own expense, along with a copy of the booking confirmation.
· You will need to provide your correct physical address so that we can issue a check. You will also need to provide bank account info in case we need to directly process the refund payment to your chosen account.
· The maximum refund will not exceed $500 or equivalent in local currency.
Regarding Covid-19:
We may offer a refund if you are unable to attend your booking due to the following Covid-19-related reasons:
1. You test positive for Covid-19 within 7 days prior to your booking, supported by a positive PCR test result or official communication of isolation from your government.
2. Someone in your immediate household tests positive for Covid-19, supported by a positive PCR test result or official communication of isolation from your government.
3. Your immediate family member is hospitalized or dies due to Covid-19 within 30 days prior to your booking, supported by a medical certificate or death certificate.
4. A significant change in your pre-existing medical condition within 7 days prior to your booking, as recommended by a doctor, poses a risk of exposure to Covid-19.
Please note that we do not provide refunds if you are simply concerned about contracting Covid-19 or if your travel plans are affected by Covid-19 restrictions. You will also need to provide a copy of a doctor's note, medical certificate or positive Covid test.
Requesting a Refund:
To initiate a refund request, simply follow the link provided in your booking confirmation email.
1. Illness/ Injury refers to an unforeseen illness or accidental injury affecting either a person included in the booking or an immediate relative.
What we do not refund: We cannot provide a refund if you fail to provide evidence that the affected person is part of the group intended to attend the booking. Additionally, refunds are not applicable for telephone or online consultations or if you haven't undergone a physical examination by a doctor before the booking date. Refunds are also not granted for conditions that are unpredictable and occur more than 2 weeks prior to the event.
Evidence required: To process a refund, you must submit a doctor's note or medical certificate that includes the following details:
· Information about the illness or injury
· Date of onset
· Confirmation that it prevents the person from attending
· Proof of relationship
2. Pre-existing Medical Condition refers to a physical or mental health condition that you already had at the time of booking, and it would not typically prevent you from attending.
What we do not refund: We do not provide refunds if your pre-existing medical condition would normally hinder your ability to attend the booking. Additionally, refunds are not applicable for telephone or online consultations or for conditions that are unpredictable and occur more than 2 weeks prior to the event.
Evidence required: To process a refund, you need to submit a doctor's note or medical certificate containing the following information:
· Details of the illness
· Date of change
· Confirmation that it prevents the person from attending
3. Pregnancy Complication refers to an unforeseen complication related to your pregnancy, which you were unaware of at the time of booking and prevents you from attending.
What we do not refund: Normal pregnancy without complications.
Evidence required: To process a refund, you must provide a doctor's note or medical certificate that includes the following details:
· Information about the complication
· Date of occurrence
· Confirmation that it prevents the person from attending
4. Death refers to your own death at any time before the booking or the death of an immediate family member or any person in the group who intended to attend the event, up to 2 weeks prior to the booked event date.
What we do not refund: We require evidence to prove that the person was part of your immediate family or included in the group intended to attend the booking.
Evidence required: A death certificate and proof of relationship.
5. Public Transportation Failure refers to unexpected disruption or failure of the public bus, train, tram, or ferry network that is not foreseeable before the booking date.
What we do not refund: Financial failure of any transport provider, heavy traffic, or road closures.
Evidence required: Documentation confirming the failure or disruption of public transport (usually available on the transport company's website).
6. Flight disruption refers to the cancellation or significant delay of a flight that you were unaware of before the booking date, preventing you from attending.
What we do not refund: If your flight is part of your booking and it is canceled or postponed, your refund will not be processed through this service. Please contact the event organizer directly. Additionally, refunds are not provided if you were aware of the disruption prior to the booking date and did not make reasonable alternative travel arrangements. Refunds are also not applicable if there is a financial failure of any transport provider or if the purpose or reason for which you booked your flight to attend has changed or been canceled.
Evidence required: A copy of your airline ticket and a notice of cancellation or disruption from the airline.
7. Mechanical Breakdown refers to the occurrence of a mechanical failure, accident, fire, or theft of the vehicle you were using to travel to the booking within the 24 hours prior to the scheduled time.
What we do not refund: If you didn't allocate enough time for travel to the booking. If you didn't make reasonable alternative arrangements to attend the event.
Evidence required: Documentation from police report or relevant traffic authority, for Mechanical Breakdown. A letter with detailed description of the mechanical breakdown from a licensed vehicle repair establishment.
8. Home Emergency refers to a burglary, fire, malicious damage, or flood that occurs at your main private residence within 48 hours immediately prior to the booking.
What we do not refund: Any home emergency for which you cannot provide the following evidence.
Evidence required for Home Emergency:
· For burglary, flood, or malicious damage: a police report and reference number or documentation evidence from the submission of a claim to your home insurance company.
· For fire: a report from the fire service and/or police.
9. Theft of Document(s) signifies the theft of a document necessary for the booking that cannot be replaced in time.
What we do not refund:
· If the documents can be replaced before the booking or on the day.
· Lost documents.
Evidence required for Theft of Document(s):
· A police report confirming the details of the theft.
· Proof that the passport has been reported to and canceled by your government agency.
· Confirmation that the document cannot be replaced in time for the booking.
10. Relocated for Work indicates a mandatory address change imposed by your current employer, of which you were unaware at the time of booking. The relocation maybe temporary or permanent, and it must be to a location that makes traveling to the booking impossible.
What we do not refund:
· Attendance at business meetings and business travel.
· Temporary relocations for work that are less than three months in duration.
· Voluntary relocations or changes in employer for a new role.
· Situations where you are the business owner, registered director, or a member of your family.
Evidence required for Relocated for Work:
· A letter from your current employer confirming the relocation details.
· Evidence of living at the new address.
To initiate a refund request, simply follow the link provided in your booking confirmation email.