TICKET RBO TERMS AND CONDITIONS

Overview

Ticket RBO provides refunds when you cannot attend your reservation due to specific qualifying reasons listed below, provided you submit the required documentation.

Important Note: If the event organizer cancels or reschedules your booking, please contact them directly. Ticket RBO does not cover event cancellations or rescheduling. The event organizer's contact information can be found in your booking confirmation email.

Qualifying Reasons for Refunds

• Illness/Injury (including COVID-19)
• Pre-existing Medical Condition
• Pregnancy Complication
• Death of Immediate Family
• Public Transport Failure
• Flight Disruption
• Mechanical Breakdown
• Theft of Documents
• Jury Service
• Court Summons
• Armed Forces & Emergency Services Recall
• Relocated for Work

General Refund Conditions

• The reason for refund must not have been foreseeable when making the booking
• We do not refund bookings made by mistake or no longer wanted/needed
• You are responsible for all necessary arrangements to attend, including allowing sufficient travel time
• Supporting evidence must be provided at your expense, along with booking confirmation
• You must provide your correct physical address for check issuance and bank account information for direct refund processing if needed
• Maximum refund will not exceed $300 or equivalent in local currency
• For events marketed as "Rain or Shine," refer to the event organizer's policy as Ticket RBO does not cover weather-related refunds

COVID-19 Specific Refunds

We may offer refunds for COVID-19 related reasons if:

1. You test positive within 7 days before your booking (must provide positive PCR test or official isolation communication)
2. Someone in your immediate household tests positive (must provide documentation as above)
3. An immediate family member is hospitalized or dies due to COVID-19 within 30 days before your booking (requires medical or death certificate)
4. A doctor recommends avoiding exposure to COVID-19 due to changes in your pre-existing condition within 7 days of booking

Note: We do not provide refunds for general concerns about contracting COVID-19 or if travel plans are affected by COVID-19 restrictions.

How to Request a Refund

Follow the link in your booking confirmation email to initiate a refund request.

Specific Conditions and Required Evidence

1. Illness/Injury

Definition: Unforeseen illness or accidental injury affecting a person included in the booking or an immediate relative.

Not Covered:

• Lack of evidence that the affected person was part of the attending group
• Refunds for companions of the affected person
• Telephone/online consultations without physical examination
• Conditions occurring more than 2 weeks before the event

Required Evidence: Doctor's note or medical certificate showing:

• Information about the illness/injury
• Date of onset
• Confirmation it prevents attendance
• Proof of relationship

2. Pre-existing Medical Condition

Definition: Physical or mental health condition you had when booking that wouldn't typically prevent attendance.

Not Covered:

• Conditions that would normally prevent attendance
• Telephone/online consultations
• Conditions occurring more than 2 weeks before the event

Required Evidence: Doctor's note or medical certificate showing:

• Details of the illness
• Date of change
• Confirmation it prevents attendance

3. Pregnancy Complication

Definition: Unforeseen pregnancy complication unknown at booking time that prevents attendance.

Not Covered: Normal pregnancy without complications.

Required Evidence: Doctor's note or medical certificate showing:

• Information about the complication
• Date of occurrence
• Confirmation it prevents attendance

4. Death

Definition: Death of immediate family member or person in attending group up to 2 weeks before the event.

Not Covered: Cases without evidence of immediate family relation or inclusion in attending group.

Required Evidence: Death certificate and proof of relationship.

5. Public Transportation Failure

Definition: Unexpected disruption of public bus, train, tram, or ferry service not foreseeable before booking.

Not Covered: Financial failure of transport providers, heavy traffic, or road closures.

Required Evidence: Documentation confirming transport failure/disruption.

6. Flight Disruption

Definition: Unforeseen flight cancellation or significant delay preventing attendance.

Not Covered:

• Flight cancellations for bookings that include flights (contact event organizer)
• Disruptions known before booking without reasonable alternative arrangements
• Financial failure of transport providers
• Changes to the purpose of your trip

Required Evidence: Airline ticket copy and airline notice of cancellation/disruption.

7. Mechanical Breakdown

Definition: Mechanical failure, accident, fire, or theft of your vehicle within 24 hours of scheduled event.

Not Covered:

• Insufficient travel time allocation
• Failure to make reasonable alternative arrangements

Required Evidence:

• Police report or traffic authority documentation
• Detailed description from licensed vehicle repair establishment

8. Home Emergency

Definition: Burglary, fire, malicious damage, or flood at your main residence within 48 hours before booking.

Not Covered: Cases without required evidence.

Required Evidence:

• For burglary/flood/malicious damage: Police report with reference number or home insurance claim documentation
• For fire: Report from fire service and/or police

9. Theft of Documents

Definition: Theft of documents necessary for booking that cannot be replaced in time.

Not Covered:

• Documents replaceable before or on booking day
• Lost documents

Required Evidence:

• Police report with theft details
• Proof of passport cancellation by your government (if applicable)
• Confirmation documents cannot be replaced in time

10. Relocated for Work

Definition: Mandatory address change by current employer, unknown when booking, making event attendance impossible.

Not Covered:

• Business meetings or travel
• Temporary relocations under three months
• Voluntary relocations or employer changes
• Cases where you are the business owner, director, or family member

Required Evidence:

• Employer letter confirming relocation details
• Evidence of living at new address

To initiate a refund request, simply follow the link provided in your booking confirmation email.